All options grayed out

[IanSee]

Actually, I spoke too soon. I still do not have the access to the Copy Now button. It is still grayed out, even when I set the source and target volumes.

[dnanian]

I really think this has to do with Saved Settings, Ian; that's the only time I've seen it happen. Try once again - quit SD!, remove Saved Settings (even if it looks empty), power everything off (including your peripherals), restart and try again.

[IanSee]

I did it again in every combination I could think of.

I did it one time running a screen capture app, so you could see if I am doing something incorrectly. There are two videos: one that shows me deleting the file up until I power down (obviously with the screen cap software I can only take it so far).
http://iancoronado.com/before.mov

The next video is after I powered everything off, waited 30 seconds, rebooted, started the screen cap, turned on my external that I back up to, verified that the folder was still gone, and fired up SD!. I also shut down SD! and restarted it to show the original problem I was talking about.
http://iancoronado.com/after.mov

Can you tell me if I did this correctly?
Thanks again.
-Ian

[dnanian]

OK. Please reset things again, run it again and then send me a system profiler report, zipped, using the default (XML) format, to the support email address. I have no idea what's going on here...

[davebarnes]

Had this exact problem (all options grayed out) on my wife's iMac.
Did the delete and restart and now SuperDuper! is happy.