Unable to select hard drives

[darrensen]

Hi,

I'm running Snow Leopard Server with the latest version of SD. 2.6.2

When i try and select the hard drives to clone one to another, they are un-selectable (greyed out).

I have removed all preferences, several times and sometimes it works for a couple of times but then decides to play up again.

Prefs that i moved are the following

Users>(me)>Library>App Support>Super Duper! - removed whole folder
" " " >preferences>com.blacey.superduper!.com

and obviously the application it's self.

Only had this problem since upgrading to Snow Leopard. Have been using this app on the same server with the same drives for the last year or so.

Please can anyone help?

Thanks
Darren

[dnanian]

Have you tried restarting your Mac?

[darrensen]

Originally Posted by dnanian

Have you tried restarting your Mac?

Yes have done that.

[dnanian]

So, the pop-ups are grayed out, or the drive entries in the list are?

[darrensen]

Originally Posted by dnanian

So, the pop-ups are grayed out, or the drive entries in the list are?

Where you select the drives (Copy) and (to) they are greyed out.

Also noticed, that if i got into the options menu and then press ok to go back to the main screen, it hangs.

You can see it starts to fade back to the main screen, but it hangs after a split second.

[dnanian]

OK. Drop me a note to support; this looks like I'm going to need to get more information from you.

[jreffner]

I also have had the same problem lately. I've been used SD! for years and have never seen this. I too, am running Snow Leopard. If you do a Get Info on the external HD that SD has grayed out, you'll notice that part of the permissions claim that the disk is "Read Only". Unlocking this and then changing it to "Read & Write" fixes the problem, but you'll be back to the same problem after rebooting. Repairing permissions with Disk Utility, Cocktail, or Drive Genius doesn't fix it either. Sometimes you can't even manually change the permissions in the "Get Info" box without restarting first. Something is changing the permissions on these disks and I don't know what it is, but I suspect that it may have something to do with the newly released Bootcamp drivers (3.0 I think) that allow Windows 7 to read and write HFS+ disks. I have no evidence of this, but it seems that this happened to me after I installed the Bootcamp drivers.

Any thoughts?

[dnanian]

It's definitely not just drive permissions. We've noticed weird flaky behavior with external drive connections, and exceptions when looking at them, but it's impossible to reproduce reliably and thus very hard to report to Apple...

[jreffner]

It happens everytime here. Is there anything I might do to assist the cause?

Jim

[dnanian]

Every time? Restarting your Mac doesn't help?