Dave, please send the log into support, and I'll take a look.
(I can't guarantee I can look this evening, since it's 11pm, but I'll take a look in the morning.)
In the meantime, please check the Frequently Asked Questions section of the forum. I'm guessing that this is the image conversion bug in 10.3.9 -- there's a workaround up there, if so.
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--Dave Nanian
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