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vickival 07-24-2009 07:50 AM

crash while creating Sandbox
1 Attachment(s)
After doing some system maintenance, I had SD create a Backup, then I was trying to create a sandbox on a newly erased (through Disk Utility) drive. I told SD to sleep when done. Attached is a word document of the SuperDuper!.crash.log

I guess this Sandbox is not usable. I would appreciate any help. Thanks.

dnanian 07-24-2009 08:25 AM

Crash-on-sleep is typically because you have a Haxie (specifically, an old Logitech mouse driver) or an Applescript "extension" that isn't compatible with your Intel Mac (it's often Quark).

If you'll drop me some email to support, we'll try to figure it out.

vickival 07-24-2009 08:42 AM

Thanks, I appreciate your help. What exactly do you need me to send?

dnanian 07-24-2009 08:48 AM

Send the log from the run using the "Send to shirt pocket" Button, and we'll go from there.

vickival 07-24-2009 11:01 AM

I have used SD since the time it crashed while making the Sandbox, and I got another log because SD was hanging and I terminated it. It looks like that is the only log I have in SD now. Is there a way to retrieve older logs? If there is, I will send it after I find out how to get it. In the meantime, I am going to send my most current log. I appreciate all of your help.

dnanian 07-24-2009 11:08 AM

That's OK, it'll send your last 10 manual logs when you do that.

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